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Indrani000

@indrani000

Things a service team EOD status report should have

    1. Number of service tickets processed

    Start of day and end of day counts of open, overdue, closed, paused tickets

    2. Number of client calls received

    This to include direct and helpdesk calls

    3. Number of backend installation checking done

    This is a company specific item

    4. List of ongoing tasks

    along with expected end dates

    5. Any other accomplishments

    Mention work done which has not been covered so far

    6. Open unsolved issues

    Description, what was done, if any help needed

    7. Tasks planned for tomorrow and next few days

    8. Mention-worthy customer comments

    Both good and bad

    9. Period of unavailability

    if any - include personal breaks and power cuts

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