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Top Ten Things I learned About Communication at LS

    1. Communication is hard

    2. Say it. And say it again. And again

    3. Quick, direct responses

    4. Respond with a link

    5. They aren’t listening

    6. Don’t be the only resident of Rightsville

    7. Document everything

    8. Following up is ok, and helpful

    9. The message should fit the channel

    10. Communicate in public

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