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10 things I learned about what the best managers do

What I learned from First, Break all the Rules by Marcus Buckingham and Curt Coffman

    1. They break all the rules of conventional wisdom

    2. They spend the most time with their best employees

    3. They focus on strengths and don't try to get everyone to work on their weaknesses

    4. If employees are not performing, they try to understand whether its a weakness and if so, whether they are doing the right role at the company

    5. There are 12 questions that managers need to ask their employees

    Positive answers to all 12 questions means higher engagement and productivity from the employees

    6. Great managers need to define the right outcomes for their employees

    7. Great managers treat all employees differently

    8. Great managers find ways to measure, count and reward outcomes

    9. Great managers mediate, they don't lead

    10. Every employee has a unique and unchanging set of talents - so great managers don't try to change their employees

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