10 Things I've Done Professionally That Mattered, And Why.

1. I expanded our company's customer base, which has led to recurring & growing annual sales & referrals.

2. I unified a disjoined group of people into a customer service team, greatly improving the level of service our customers received.

3. I've turned countless upset customers into happy ones, retaining their loyalty for life.

4. I've implemented many digital tools & practices which have streamlined communication & centralized knowledge.

5. I've taken the lead for many in-person meetings which have resolved interpersonal conflicts that would have otherwise festered and gotten worse.

6. I've navigated potentially hostile separations from disgruntled employees with grace.

7. I've formally & informally trained direct reports and indirect colleagues with skills, knowledge, & practices they can use to do their jobs exponentially better.

8. I've made sales to some of the toughest clients out there.

9. I've managed a book of business that might take as many as 3-4 other people to.

10. I've negotiated the amicable resolution of business debts in order to preserve relationships that were at stake.