10 Things I've Done Professionally That Mattered, And Why.1. I expanded our company's customer base, which has led to recurring & growing annual sales & referrals.2. I unified a disjoined group of people into a customer service team, greatly improving the level of service our customers received.3. I've turned countless upset customers into happy ones, retaining their loyalty for life.4. I've implemented many digital tools & practices which have streamlined communication & centralized knowledge.5. I've taken the lead for many in-person meetings which have resolved interpersonal conflicts that would have otherwise festered and gotten worse.6. I've navigated potentially hostile separations from disgruntled employees with grace.7. I've formally & informally trained direct reports and indirect colleagues with skills, knowledge, & practices they can use to do their jobs exponentially better.8. I've made sales to some of the toughest clients out there.9. I've managed a book of business that might take as many as 3-4 other people to.10. I've negotiated the amicable resolution of business debts in order to preserve relationships that were at stake.