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I remember this incredible story described by Joshua Waitzkin in his book “The Art of Learning.”

A woman is crossing a dangerous intersection. She makes a mistake and doesn’t see a bicycle that avoids her at the last moment. In a mixture of fear and anger, she yells at the bike and fails to see a cab coming full speed and running her down.

So the next time you make a blunder (it happens to all of us) with a client, a colleague, your boss, before you go on to the next one, try this:

    1. Breathe.

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    We perform it all day long, but we often do it poorly. Take a long breath through your nose, hold the air, and release it slowly
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