1. Stephan Covey said it only takes one person to change a relationship.
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2. What could happen in your job, if you decide to create a pocket of excellence.
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Marshall Goldsmith tells this story.
You're on a plane. A flight attendant is all smiles and gives you incredible service. Another one can barely crack a smile, and tries to do as little as possible.
Same company, same pay, same uniform...
One has decided to give the best regardless of the environment. The other (for many good and bad reasons) can't.
