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What Makes For a Great Customer Experience?

    1. Displays authentic attentiveness.

    2. Provides a genuine solution to a problem.

    3. Willingness to say 'I don't know' and refer you to a better resource for an answer.

    4. Patience.

    5. Responds to rudeness with kindness.

    6. Empathizes. Truly understands your problem.

    7. Delivers what is expected +1.

    8. You feel better after the experience than before it.

    9. Overcommunicates.

    10. Makes you want to tell the world about your experience.

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