1. Displays authentic attentiveness.
2. Provides a genuine solution to a problem.
3. Willingness to say 'I don't know' and refer you to a better resource for an answer.
5. Responds to rudeness with kindness.
6. Empathizes. Truly understands your problem.
7. Delivers what is expected +1.
8. You feel better after the experience than before it.
10. Makes you want to tell the world about your experience.
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