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10 ways to have better conversations

    1. Separate observations from interpretations

    Use the ladder of inference to help

    2. Ask questions

    3. Listen, but listen without the intent of asking a question or responding right away

    4. Gather all input from everyone

    5. Keep an open minded

    6. Watch your own assumptions or biases

    7. Don't be adversarial - come to the discussion with the intent of understanding the truth

    8. Seek first to understand, then to be understood

    9. Ask specific questions

    Vague questions get you vague answers

    10. Summarize and take notes

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