10 ways to have better conversations
1. Separate observations from interpretations
Use the ladder of inference to help
2. Ask questions
3. Listen, but listen without the intent of asking a question or responding right away
4. Gather all input from everyone
5. Keep an open minded
6. Watch your own assumptions or biases
7. Don't be adversarial - come to the discussion with the intent of understanding the truth
8. Seek first to understand, then to be understood
9. Ask specific questions
Vague questions get you vague answers
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