5 ways to monitor productivity of a service team working remotely
1. Set up an EOD status report system
Get team to send EOD status reports to show what they have done and what they plan to do next
2. Collect metrics from the ticketing system
If possible, see how many tickets handled and how many escalated etc.
Create a points system to build a healthy competition
4. Clearly define goals and KPIs
Exactly what needs to be done should be well defined
5. Give some long-term projects and monitor progress
Beyond the day to day work, let there be something long term. Maybe process improvement, maybe something else.