When the meeting is not going as you'd like and your client is being super irritating.
1. Don't let your responses get emotional - rise above it and count to 10
2. Walk away - Practise the "Take Away" - It's not for everybody
3. Stay sweet - be the bigger person - Smile
4. Remember - The customer is ALWAYS right!! My dad was a "mom & pop" grocer in a small community in the 1960's and he swore by this statement. You would never have convinced him otherwise.
5. Ask more questions - practise repeating what they just said, back to them. It makes them feel heard.
6. Don't automatically text a resonse if your blood pressure has been raised by a client for whatever reason. Thank them and put the phone down until you calm down and can think more about your response.
8. Having a game plan helps
9. Use deep breathing techniques
10. Make sure you are prepared
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