2. Create a map of all the players
3. Determine everyone’s motivations
4. Eliminate assumptions about ppl
5. Talk to ppl even if you don’t like them
6. Learn the rules of the game
7. Decide if you want to play their game
8. List the things you want
9. Only cut and run if it’s uncomfortable
10. Your boss will likely give you the most info even if they aren’t straight forward
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