Things a service team EOD status report should have
1. Number of service tickets processed
Start of day and end of day counts of open, overdue, closed, paused tickets
2. Number of client calls received
This to include direct and helpdesk calls
3. Number of backend installation checking done
This is a company specific item
4. List of ongoing tasks
along with expected end dates
5. Any other accomplishments
Mention work done which has not been covered so far
6. Open unsolved issues
Description, what was done, if any help needed
7. Tasks planned for tomorrow and next few days
8. Mention-worthy customer comments
Both good and bad
9. Period of unavailability
if any - include personal breaks and power cuts
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