The things on this list are what many gurus will say to outsource as soon as possible or not do at all. I agree to a point, as I don't want to get swallowed up in the minutiae of the day-to-day activities (easy to do!). But there is much to be gained by being more involved, especially when it comes to customers.
1. Reach out directly one-on-one to customers to ask about their experience.
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I just started doing this one. I've been getting remarkable feedback.
