Mastering Customer Service: 5 Essential Scenarios and How to Handle Them

1. Leave every situation happy
2. Ask
3. Poker face
I remember reading that people are more likely to buy from someone with a poker face than with extreme expressions. Would you buy from someone with over the top expressions?
We feel that the person with the poker face is more honest and honesty is a value all buisnesses should wait their customers to associate with them.
4. Mirror minus 1
If a custom is angry remaining calm or getting angrier at them is likely to solve anything. Instead you should match their anger minus 1
They'll then match you. You continue to minus one until they're matching you in a calm state.
I'm gonna fucking kill him!
Yeah he deserved his head kicked in.
Yeah. Like did he really think he could get away with it?
Sounds like a right idiot to think you wouldn't notice.
Exactly. What a retard hahaha!
Haha! Yeah. Well let me help you out instead.
This example is quicker than it will be in real life, but hopefully you get the idea.